We hope you will be completely satisfied with any product purchased from the KC Team, however, we understand if this is not always the case. If you wish to return an item to us, we aim to make it as quick and convenient as possible.

 

All orders are protected by a 14 Day Money­back Guarantee in accordance with the distance selling regulations, this guarantees a full refund if the item is returned unused with tags still intact and in their original packaging or repackaged securely in replacement packing if unavailable. Please note that all refunds will be issued within 5-7 working days from the time your return has been received. 

 

Items returned after the 14 day period will not be accepted and resent back to the original delivery address.

 

Any item that is soiled and/or damaged (including excessive odour of perfume or smoke) will not be refunded and will be resent back to the original delivery address.

 

For hygiene reasons, the following items will not be accepted back: Face Masks

 

All items properly returned under this policy are eligible for a refund. The full purchase price of the item/items less the returns fee of €3 will be credited when the KC Team has received and processed your return and it passes inspection. The shipping fee is non-refundable.

 

Please be aware that return postage fees will not be deducted from your refund if the reason for the return of an item/s are due to an error on our part (faulty or incorrect item received). For cases whereby a customer places an order for one item, and needs to return it due to an error on our part then we will also refund original shipping costs.

 

Faulty item returns process: If a faulty item is received, please contact our Customer service department through the "Contact Us" section immediately for further instructions. Failure to contact us prior to returning a faulty item may result in issuing a standard refund as per our general returns policy.

​

​

​

K.C Team ♡